Last updated: August 9, 2026
At Connections XIII, we want you to feel fully supported in your wellness journey. If you’re not completely satisfied with your purchase, please review our policy below.
Physical Products (The Emporium & Sanctuary Boxes)
We accept returns on unused, unopened physical products within 14 days of delivery. To start a return, contact us at sabrina.scott@connectionsxiii.com with your order number. Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days. Due to the nature of wellness and self-care products, opened or used items cannot be returned for hygiene reasons. Sanctuary Boxes with sealed/unopened components may be returned within 14 days; boxes with any opened items are final sale.
Digital Products (Printables, Books, Guided Journals)
Due to the instant, downloadable nature of our digital products, all sales of printables, digital guides, and journals are final and non-refundable. If you experience a technical issue accessing your download, please contact us and we will resolve it promptly.
Sessions & Coaching (Private Sessions, The Inner Circle)
Booked sessions may be rescheduled or cancelled up to 48 hours in advance for a full refund or credit. Cancellations made within 48 hours of a scheduled session are non-refundable but may be eligible for one-time rescheduling. The Inner Circle membership may be cancelled at any time; refunds are not provided for partial membership periods already billed.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no additional cost to you.
Contact Us
For any questions about returns, refunds, or exchanges, please reach out through our Contact page and our team will be happy to help.